We’re on call. If you’re unsure about your condition, our 24/7 advice nurse may be able to help. Our nurse is available to answer questions, provide self-care advice and help you decide whether to seek urgent care, emergency care, or schedule an appointment with your provider.
Get health care advice at no additional cost to you:
Call toll-free 1-800-288-2264, TTY 711.
Speak to a registered nurse about:
Minor illnesses or injuries
Choosing where to get medical care
If necessary, the nurse can help you schedule an appointment with your doctor.
Everything you need is in your wallet.
You can also find the phone number for the advice nurse on the back of your health plan ID card.
Know before you go.
It’s important to know where to go for the type of medical care you may need. If you have a life-threatening situation, call 911 or go to the nearest hospital emergency room. But if it’s not an emergency, comparing care options could help save you time, money and frustration. Compare your care options.
*The current satisfaction rate is for Q2 2017 to Q1 2018.
The emergency room is for the treatment of life-threatening conditions which require immediate medical attention. If not a true emergency, you may be responsible for the entire cost of the visit.
Where to go for care
It’s important to know where to go for the type of care you need. Find out what health care services are available to you. For a complete list of contracted doctors/providers, search our provider directory.