Mail Order/Home Delivery

Mail order benefits are available to group and individual health plan members. Orders for a new prescription should arrive within 10 business days. Refills should arrive in about seven business days. There’s no cost for standard delivery to U.S. addresses, including U.S. territories.

Orders for a new prescription should arrive within 10 business days. Refills should arrive in about seven business days. There’s no cost for standard delivery to U.S. addresses, including U.S. territories.

Members may qualify for up to 50% off one month’s copay for each prescription filled through OptumRx. Pharmacists are available by phone to answer your questions 24/7.

1. Fill out the new prescription mail-in order form. Then mail it along with your new prescription(s) to OptumRx, PO Box 2975, Mission, KS, 66201.
2. Complete section one of the new prescription physician fax order form and give it to your provider. Your provider will fill out sections two and three, and then fax it along with your new prescription(s) directly to OptumRx at 1-800-491-7997.
3. Ask your provider to send an electronic prescription to OptumRx.  

Your provider should write your prescription for a 90-day supply with three refills when appropriate (not a 30-day supply). To refill a prescription, please call toll-free 1-800-788-4863, TTY 711, or set up an account at OptumRx.com.